Revised 3 July 2012
All services provided by SimpleNode may
be used for lawful purposes only. Transmission, storage or presentation
of any information, data or material in violation of any United States
federal, state or city law is prohibited. This includes, but is not limited
to: copyrighted material, material we judge to be threatening or obscene,
or material protected by trade secret and other statute. The subscriber
agrees to indemnify and hold harmless SimpleNode from any claims resulting
from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content
that may be damaging to SimpleNode' servers, or any other server on
the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER
ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE OR REFUND,
AND A CANCELLATION FEE MAY APPLY. ADDITIONALLY, SimpleNode
WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.
We will not restrict the physical connection speed to your server below that of the server’s port, however it must be noted that this connection is shared with other customers and the speeds may fluctuate depending on the load on the network. SimpleNode cannot be held responsible for these speed fluctuations and we will not provide a refund of any form if you believe that your connection is slower than advertised. If you have concerns over your speed SimpleNode may open an investigation into the issue but SimpleNode reserves the right to make this decision solely. In the event of a (D)DoS attack, SimpleNode reserves the right to temporarily disconnect your server’s connection so that it does not affect the network performance of our other customers on the same node (“Host Server”). Bandwidth per server is limited to the advertised amount plus any additional bandwidth purchased from SimpleNode (Whether that be through automated purchase or by contacting SimpleNode though the ticketing system). If you exceed this, we will investigate your bandwidth usage accordingly, and may require you to purchase more bandwidth permanently (through an “addon”) or for a specified amount of time.
Legal use of IRC is allowed on our network. IRC may not be used on our network when the intentions are malicious or illegal, e.g. for controlling a bot net or other illegal activity.
Any attempt to undermine or cause harm to a server or customer of SimpleNode
is strictly prohibited. As our customer you are responsible for all your
accounts. Should you violate the Terms of Services outlined within, your
account will be cancelled without chance of refund.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole
All sub-networks, distributive hosting sites and dedicated servers of
SimpleNode must adhere to the above policies, with the exception of
system resources in respect to dedicated servers.
By the Account Activation Date of each month, SimpleNode shall either:
(1) debit the client's credit card (when such information has been provided
by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with
the applicable Service Fees for services rendered for the current month.
When an invoice is delivered to the client, payment shall be remitted
to SimpleNode by no later than the specified payment due date. SimpleNode
shall be entitled to immediately terminate this agreement for client's
failure to make timely payments. You will be provided with an invoice
on a monthly basis. All credit cards are billed automatically on a monthly
basis. It is the client's responsibility to ensure that they have sufficient
credit to cover this transaction. In the event that there is insufficient
credit, we will send an e-mail notification, at which point we will need
to be provided with another credit card account number within 24 hours.
If we do not receive a response within 24 hours, the account, and all
accounts under that account plan, will be suspended.
Certain services carry a setup fee charged by SimpleNode to
client, which must be paid by client in order to have use of said services.
If client terminates this agreement, client shall be responsible for any
and all outstanding fees owed to SimpleNode and agrees to pay
any and all fees incurred by client. Because the services are provided
on a monthly basis, the client will be responsible for service fees incurred
each month, regardless of when client provides notice of termination.
Thus, for example, if the client provides notice of termination on the
15th day of a particular month, the client will be responsible for service
fees for the entire month, and such fees will not be pro-rated or refunded.
Money back guarantee & refund policy
We do not generally refund cancelled contracts. For example, if your contract is quarterly and you request a refund after two months, no refunds will be admitted. No refunds are issued for setup charges, add-on charges or overage charges. In case of AUP violations, any and all refunds are forfeit.
Any account deactivated due to non-payment may require a reactivation
fee prior to reactivation.
We DO NOT refund partial monthly fees to accounts. We require 30 days
notice for a cancellation.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole
Limitation of Liability
SimpleNode shall not be responsible for any claimed damages, including
incidental and consequential damages, which may arise from SimpleNode
' servers going off-line or being unavailable for any reason whatsoever.
Furthermore, SimpleNode shall not be responsible for any claimed damages,
including incidental or consequential damages, resulting from the corruption
or deletion of any files from one of SimpleNode ' servers. All
damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be referred to firstname.lastname@example.org.
All complaints will be investigated promptly. Failure to follow any term
or condition will be grounds for immediate account deactivation.
SimpleNode cannot be held liable for system down time, crashes or
data loss. We cannot be held liable for any predicated estimate of profits
which a client would have gained if their server was functioning. Certain
services provided by SimpleNode are resold. Thus, certain equipment,
routing, software and programming used by SimpleNode are not directly
owned or written by SimpleNode. Moreover, SimpleNode holds no
responsibility for the use of our clients' accounts. Failure to comply
with any terms or conditions will result in the automatic deactivation
of the account in question. We reserve the right to remove any account,
without advance notice for any reason without restitution, as SimpleNode
By activating your account with SimpleNode, you agree to the above
policies and disclaimer. Upon requesting activation of an account, you
are required to accept these policies, guidelines and disclaimer, and
a copy of your acceptance is forwarded along with your activation request
to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply
with these terms, no refunds will be given. We will, however, advise you
by e-mail or phone prior to taking any action to provide you with an opportunity
to correct the problem.
Server Uptime Guarantee
Although SimpleNode has an excellent record for reliability, we do not offer an uptime guarantee. However, our network and servers are monitored continuously, and are rarely down except for scheduled maintenance and hardware and software upgrades.
SimpleNode reserves the right to amend any or all of the policies,
guidelines and disclaimer in this document without notification. We also retain the right
to increase any pricing and make changes to our account plans without
notification. In the case if a change to any of these policies, SimpleNode will send out an email informing users of this change. If you do not reply to that email detailing you do not accept it, it is assumed you have accepted these new terms of service.
Acceptable Use Policy
Revision date: 3 July 2012
As a provider of internet hosting and other Internet-related services,
SimpleNode offers its customer (also known as "Subscribers")
and their customers and users the means to acquire and disseminate a wealth
of public, private, commercial and non-commercial information. SimpleNode
respects that the Internet provides a forum for free and open discussion
and dissemination of information. However, when there are competing interests
at issue, SimpleNode reserves the right to take certain preventive
or corrective actions. In order to protect these competing interests,
SimpleNode has developed an Acceptable Use Policy ("AUP"),
which supplements and explains certain terms of each customer's respective
service agreement, and is intended as a guide to the customer's rights
and obligations when using SimpleNode' services. This AUP will be revised
from time to time.
One important aspect of the Internet is that no one party owns or controls
it. This fact accounts for much of the Internet's openness and value,
but it also places a high premium on the judgment and responsibility of
those who use it, both in the information they acquire and in the information
they disseminate to others. When subscribers obtain information through
the Internet, they must keep in mind that SimpleNode cannot monitor,
verify, warrant or vouch for the accuracy and quality of the information
they acquire. For this reason, the subscriber must exercise his or her
best judgment in relying on information obtained from the Internet, and
also should be aware that some material posted to the Internet may be
sexually explicit or otherwise offensive. Because SimpleNode cannot
monitor or censor the Internet, and will not attempt to do so, SimpleNode
cannot accept any responsibility for injury to its subscribers resulting
from inaccurate, unsuitable, offensive or illegal Internet communications.
When subscribers disseminate information from the Internet, they must
keep in mind that SimpleNode does not review, edit, censor or take
responsibility for any information its subscribers may create. When users
place information on the Internet, they have the same liability as other
authors for copyright infringement, defamation and other harmful speech.
Also, because the information created is carried over SimpleNode'
network and may reach a large number of people, including both subscribers
and non-subscribers of SimpleNode, subscribers' postings to the Internet
may affect other subscribers and may affect SimpleNode' goodwill,
business, reputation or operations. For these reasons, subscribers violate
SimpleNode policy and the Service Agreement when they, their customers,
affiliates or subsidiaries engage in the following prohibited activities:
Sending unsolicited bulk and/or commercial information over the Internet.
It is not only harmful because of its negative impact on consumer attitudes
toward SimpleNode, but also because it can overload SimpleNode'
network and disrupt service to SimpleNode' subscribers. Also,
maintaining an open SMTP relay is prohibited. When a complaint is received,
SimpleNode will investigate and shutdown the account that is
Spamming. A $250 charge for violating this policy will be charged to the
person initiating the SPAM. Furthermore SimpleNode reserves
the right to prosecute for this violation. A $1.00 charge will be assessed
PER EMAIL sent should SimpleNode choose to pursue and prosecute.
SimpleNode does not allow adult content and will suspend/terminate
any offending account.
Obscene Speech or Materials:
Using SimpleNode' network to advertise, transmit, store, post, display,
or otherwise make available child pornography, obscene speech or material
is prohibited. SimpleNode is required by law to notify law enforcement
agencies when it becomes aware of the presence of child pornography on
or being transmitted through its network.
Defamatory or Abusive Language:
Using SimpleNode' network as a means to transmit or post negative,
defamatory, harassing, abusive or threatening language.
Forging of Headers:
Forging or misrepresenting message headers, whether in whole
or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks:
Accessing, illegally or without authorization, computers, accounts or
networks belonging to another party, or attempting to penetrate security
measures of another individual's system.
Also, any activity that may be used as a precursor to an attempted system
penetration (i.e., port scan, stealth scan or other information-gathering
Distribution of Internet Viruses, Worms, Trojan Horses or Other
Distributing information regarding the creation of and sending Internet
viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial
of service attacks. Also, activities that disrupt the use of or interfere
with the ability of others to effectively use the network or any connected
network, system, service or equipment.
Facilitation a Violation of this AUP:
Advertising, transmitting or otherwise making available any software,
program, product or service that is designed to violate this AUP, which
includes the facilitation of the means to spam, initiation of pinging,
flooding, mail bombing, denial of service attacks and piracy of software.
Export Control Violations:
Exporting encryption software over the Internet or otherwise, to points
outside the United States.
Other Illegal Activities:
Engaging in activities that are determined to be illegal, including, but
not limited to, advertising, transmitting or otherwise making available
ponzi schemes, pyramid schemes, fraudulently charging credit cards and
Engaging in activities, whether lawful or unlawful, that SimpleNode
determines to be harmful to its subscribers, operations, reputation, goodwill
or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities
just described rests primarily with the subscriber. SimpleNode will
not, as an ordinary practice, monitor the communications of its subscribers
to ensure that they comply with SimpleNode' policy or applicable law.
However, when SimpleNode becomes aware of harmful activities, it may
take any action to stop the harmful activity, including, but not limited
to, removal of information, shutting down a web site, implementing screening
software designed to block offending transmissions, denying access to
the Internet, or any other action deemed appropriate by SimpleNode.
SimpleNode is also aware that many of its subscribers are themselves
providers of Internet services, and that information reaching SimpleNode'
facilities from those subscribers may have originated from a customer
of the subscriber or from another third party. SimpleNode does not
require its subscribers who offer Internet services to monitor or censor
transmissions or web sites created by customers of its subscribers. SimpleNode
reserves the right to directly take action against a customer of its subscribers.
Also, SimpleNode may take action against the SimpleNode' subscriber
because of activities of a customer of the subscriber, even though the
action may affect other customers of the subscriber. Similarly, SimpleNode
anticipates that subscribers who offer Internet services will cooperate
with SimpleNode in any corrective or preventive action that SimpleNode
deems necessary. Failure to cooperate with such corrective or preventive
measures is a violation of SimpleNode policy.
SimpleNode will not intentionally monitor private electronic mail
messages sent or received by its subscribers, unless required to do so
by law, governmental authority or when public safety is at stake. SimpleNode
may, however, monitor its service electronically to determine that its
facilities are operating satisfactorily. Also, SimpleNode may disclose
information, including, but not limited to, information concerning a subscriber,
a transmission made using our network, or a web site, in order to comply
with a court order, subpoena, summons, discovery request, warrant, statute,
regulation or governmental request. SimpleNode assumes not obligation
to inform the subscriber that subscriber information has been provided
and, in some cases, may be prohibited by law from giving such notice.
Finally, SimpleNode may disclose subscriber information or information
transmitted over its network where necessary to protect SimpleNode
and others from harm, or where such disclosure is necessary to the proper
operation of the system. However, SimpleNode will never sell information
to other services or outside companies.
SimpleNode expects that its subscribers who provide Internet services
to others will comply fully with all applicable laws concerning the privacy
of online communications. A subscriber's failure to comply with those
laws will violate SimpleNode policy. Finally, SimpleNode wishes
to emphasize that, in signing the Service Agreement, subscribers indemnify
SimpleNode for any violation of the Service Agreement, law or SimpleNode
policy resulting in loss to SimpleNode or the bringing of any claim
against SimpleNode by any third party. This means that, if SimpleNode
is sued because of a subscriber's or customer of a subscriber's activity,
the subscriber will be responsible for payment of any damages awarded
against SimpleNode, plus costs and reasonable attorney's fees.
We hope this AUP is helpful in clarifying the obligations of Internet
users, including SimpleNode and its subscribers, as responsible
members of the Internet. Any complaints about a subscriber's violation
of this AUP should be sent to email@example.com.